Shipping policy

Last updated: November 7, 2026

Shipping and delivery

Thank you for shopping with Albert Coll. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Production time

Every Albert Coll piece is made by hand in our Barcelona workshop. As most pieces are made to order, please allow 7 to 10 days for your jewellery to be crafted and dispatched. Bespoke and Fine Jewellery pieces take from two weeks, depending on the design; we will confirm the timeframe with you. Pieces in stock are dispatched sooner.

Order processing

Orders placed after 10:00 (Central European Time) are processed on the next business day. We do not dispatch orders at weekends or on public holidays.

Delivery times

We ship with Correos Express and UPS, depending on your country. Once your order has been dispatched, delivery usually takes 2 to 5 business days within Europe. Delivery to other countries may take longer. Delivery times are estimates and may be affected by carrier delays or customs procedures.

Shipping costs

Shipping costs depend on your destination and the shipping method you choose. They are shown at checkout before you pay.

Tracking

When your order is dispatched, we will email you a confirmation with your tracking number.

Customs, duties and taxes

Orders shipped outside the European Union may be subject to import duties, taxes and handling fees charged by the destination country. Where these are not collected at checkout, they are payable by you on delivery. We recommend checking your local import rules before ordering.

Shipping destinations

We ship to the countries available at checkout.

Address details

Please check your delivery address carefully at checkout. If you need to correct it, contact us as soon as possible; once your order has been dispatched, we cannot change it.

Lost, damaged or delayed parcels

If your parcel is lost, arrives damaged or is significantly delayed, contact us at info@albertcoll.com and we will help you resolve it with the carrier.

Questions

Email us at info@albertcoll.com.