Menú
0
    0

    Tu carrito está vacío

    A column with no settings can be used as a spacer

    Link to your collections, sales and even external links

    Add up to five columns

  • By category
  • By collection

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

  • CARE AND REPAIR

    When you love something, you don't throw it away or replace it. You mend it. We can lovingly renew and restore our jewellery, just like my grandpa used to do with his clients, friends and family all his life.

    Albert Coll jewellery is designed to last a lifetime and we highly encourage you to send it back to us for repair or refurbishment if it loses its lustre. Please contact us for any enquiries.


    For removing grease and dirt from your jewellery, rub it steadily with a jewellery polishing cloth to make it look shiny and polish again.
     

    Renewing scratches and minor damage

    Small scratches, broken posts, missing stones - these can also be easily repaired - so they can last a life time and for future generations.
    Albert Coll gold vermeil plating is 3 microns thick - which should mean the gold will last 2-3 years of regular wear. If it does become worn, we can offer an affordable and hassle-free replating service.
     
    * Please note redelivery fees are the responsibility of the customer

    RETURNS AND EXCHANGES

    We will gladly accept returns of unused items within 14 days of purchase. 

    To return a purchase, your items must meet the following conditions:
    - Be in its original, unused, unworn, unwashed and undamaged condition
    - Be returned with all original tags attached

    Customer is responsible for return shipping costs.

    Please write us an e-mail to start the return process. 

    Products purchased on sale or on promotion  are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalized, or special-order items, or of items damaged through normal wear and tear.

    Please note that bespoke jewellery or any piece with personalization, such as an engraving, added are not eligible for a return. (Such pieces can, however, be cancelled within 7 days of the initial order being placed.)

    Albert Coll reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

     

    We ask that you initiate your return as follows:

    • Request a Return Authorisation (RA) number by emailing info@albertcoll.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
    • You will then receive a return authorisation and return instructions.
    • Return the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.
    • Return shipping fees are the responsibility of the customer


    Please note that original shipping fees are not refundable.
     

    If you receive a defective or damaged item, please contact us immediately at info@albertcoll.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.

    A refund will be issued back to your original payment method within 5-7 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.