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  • DELIVERY INFORMATION

    1. Delivery times

    At Albert Coll, each piece is created with care, combining craftsmanship, materiality and attention to detail. As many of our pieces are handcrafted in small batches or made to order, preparation times may vary depending on the product and its availability.

    For in-stock items, the estimated delivery time is 2–5 business days, depending on the destination. Made-to-order and personalised pieces may require additional production time, which will be communicated to you where applicable.

    Once your order has been dispatched, you will receive a confirmation email with your tracking information, allowing you to follow your package until it reaches you.

    Please note the following:

    • Orders placed after 10:00 a.m. may be processed on the next business day.

    • Deliveries are generally not made on weekends or public holidays.

    • Delivery times are estimates and may be affected by carrier delays, customs procedures or other circumstances beyond our control.

    • For the most accurate delivery information, please refer to your tracking details.

    For any questions regarding your order, please contact us at info@albertcoll.com

     

    2. Shipping costs

    Shipping costs are calculated according to the destination and are displayed at checkout before you complete your purchase.

    Any applicable customs duties, import taxes or additional charges will be handled in accordance with the information provided at checkout and the regulations applicable to your destination.

    Please check the shipping options available for your country before placing your order.


    RETURNS AND EXCHANGES POLICY

    1. General conditions

    At Albert Coll, we believe in the beauty of handcrafted objects and the individuality of each piece. Our jewellery is designed with an appreciation for material, texture and the subtle variations that come from working by hand.

    Small variations in shape, texture, finish or colour may occur as part of the making process. These characteristics contribute to the individuality of our pieces and are not, in themselves, considered manufacturing defects, provided the product conforms to its description.

    If you are not satisfied with your purchase, you may exercise your right to withdraw from the purchase within14 calendar days of receiving your order, in accordance with applicable consumer protection legislation, subject to the exceptions set out below.

    To initiate a return or exchange, please contact us atinfo@albertcoll.com, including your order number and the reason for your request. We will provide you with the relevant instructions.

    Items must be returned in accordance with the conditions outlined in this policy. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

     

    2. Condition of returned items

    To be eligible for a return or exchange, items must:

    • Be in their original condition, without signs of wear, damage or alteration beyond what is necessary to inspect the product.

    • Be returned with their original packaging, certificates, accessories and any other items supplied with the order.

    • Include the original tags, where applicable.

    Please take care when trying on and handling your jewellery. Albert Coll cannot be held responsible for damage caused by misuse, unauthorised alterations or improper care, without prejudice to your statutory rights.

    If an item arrives damaged, is faulty or does not correspond to your order, please contact us as soon as possible so that we can assess the situation and arrange an appropriate solution.


    Exchanges

    If you would like to exchange an item for a different size or another product, please contact us at info@albertcoll.com before sending anything back.

    Exchanges are subject to product availability and the specific characteristics of each piece. As some designs are produced in small quantities or made to order, we cannot guarantee that an identical replacement will be available.